"Chris did start his training with us in March 1998 in order to support our efforts for increased team work and customer service (all closely linked of course to effective communication). His training work was very valuable to us, and he helped us tremendously to define and implement the new ,'service and support' model.

Dr. Juerg Dossenbach
Director Asia Logistics Service
European Multi-National Engineering Firm

Useful material

Chris Lonsdale has compiled an archive of stories and reference materials taken from many sources. Regularly updated, these are a rich source of insight and inspiration.

You can access material by title, category, date or keyword using the search engine to your left.